Procedure

1. Go to Mail Areas & Queues → Query.
   The Quarantine tab displays by default.
2. Click the Virtual Analyzer tab.
3. Under Criteria, configure the following:
   • Search: Select the device.
   • Dates: Select a date and time range.
4. Specify values for the following:
   • Sender
   • Recipient(s)
   • Subject
5. Click Display Log.
   The results appear at the bottom of the screen.
6. To change the display, do any of the following:
   • To sort the table, click any of the column headings (except reason).
   • If too many items appear on the list, click the arrow buttons on top of the list to move to the next page or select the desired page to view from the drop-down list.
   • To change the number of items that appears in the list at a time, select a new display value from the drop-down list at the bottom of the table.
7. To view details about any message in the Virtual Analyzer queue, click the Timestamp for the item. The message and all of its details appear.
8. To release a message from Virtual Analyzer scanning, click the check box next to it in the query result table, and then click Release.

   Note Trend Micro does not recommend releasing suspicious messages from Virtual Analyzer scanning. Doing so could put your network at risk.