Querying Postponed Messages Parent topic

Procedure

  1. Go to Mail Areas & QueuesQuery.
    The Quarantine tab displays by default.
  2. Click the Postpone tab.
  3. Under Criteria, configure the following:
    • Search: Select the reason and device.
    • Dates: Select a date and time range.
  4. Specify values for the following:
    • Sender
    • Subject
    • Recipient(s)
    • Violating Attachment(s)
    • Rule
    • Internal ID
  5. Click Display Log. The results appear at the bottom of the screen showing the timestamp, sender, recipient, subject, and reason for postponing the message.
  6. To change the display, do any of the following:
    • To sort the table, click any of the column headings (except reason).
    • If too many items appear on the list, click the arrow buttons on top of the list to move to the next page or select the desired page to view from the drop-down list.
    • To change the number of items that appears in the list at a time, select a new display value from the drop-down list at the bottom of the table.
  7. To view details about any postponed message, click the Timestamp for the item. The message and all of its details appear.
  8. To resend any message, click the check box next to it in the query result table, and then click Release.
  9. To delete any message, click the check box next to it in the query result table, and then click Delete.