Administration > Support | System Information Files tab
Using the case diagnostic tool (CDT), IWSVA generates core and/or system file(s) containing
the system data held in memory when a process abnormally terminates. The Generate System Information File button is an extension of this feature, allowing you to package the current machine
"state" at the click of a button.
The core and/or system file(s) that IWSVA generates contains the following information:
-
IWSVA information—Includes IWSVA product version, engine version, build number, and IWSVA hot fixes
and service pack information. Product and integration settings are also part of this
information
-
IWSVA/system logs—Includes IWSVA logs, debug logs, and logs generated by syslogd daemon (if system
logs are enabled)
-
System/network information—Includes the hardware configuration, operating system, build, system resource status,
other application installed, and network information
-
CDT-compliant configuration/plugins information—Includes information about changes made to CDT as a result of IWSVA adding a new
component, such as a TMCM or MCP agent.
-
Verbose Logging - Create verbose logs with IP-filtering.
Core files are first created in the first directory listed below, and then compressed
and moved to the second directory listed:
/var/iwss/coredumps
/var/iwss/UserDumps
Use these files when working with Trend Micro technical support to help diagnose the
cause of your problem. To view the files yourself, use a program like GDB, the GNU
Project debugger.
While IWSVA is generating the core and/or system file(s), the application may encounter
some conditions that prevents it from gathering all the possible diagnostic information.
For instance, debug may be disabled, a core dump may not exists, or critical commands
or files may not exist. In this case, IWSVA gathers as much information as possible
and also records any encountered errors in a log file with comprehensive messages.
See also
