Problem
Adobe RealPlayer displays a 'General Error' popup when clients try to listen to streaming
media; IWSVA displays a HTTP 403 error in the client browser.
Reason
IWSVA may be rejecting a portion of the content requested by RealPlayer due to a URL
filtering, URL blocking, or Access Control Settings rule. In some cases, IWSVA may
block a single packet from the stream because its content matches a URL filtering
policy
Solution
This is a known issue. Please contact
Technical Support for updated information. Other options include:
-
Check the filter logs for information identifying what content is being blocked and
why.
-
Troubleshooting: Disable URL filtering and access the same site again. If the General
Error disappeared, consider exempting that site from URL filtering.
