Applying Patches and Hotfixes to Agents Remotely Parent topic

Important
Important
  • Before remotely managing Safe Lock agents using the Remote Setup Tool, prepare the endpoint info and targets files.
    See Preparing the Agent Target Files.
  • Before remotely updating Safe Lock agents, download the latest agent patch or hotfix file using the Trend Micro Technical Support Download Center website: http://downloadcenter.trendmicro.com/
Use the SLrst.exe program at the command line interface (CLI) to install one or more Safe Lock agents connected to the network.

Procedure

  1. Copy the downloaded agent patch or hotfix to the path used by SLrst.
    For example, if you installed Safe Lock Intelligent Manager to the default path on the C drive, copy the downloaded agent installer patch or hotfix to the following path: c:\Program Files\Trend Micro\Safe Lock Intelligent Manager\CmdTools\RemoteAgentSetupTool\package\
    Important
    Important
    The patch or hot fix file name must follow the format: TMSL_TXOne_Hotfix_<language_abbreviation>.zip
    For example:
    Valid
    Not Valid
    TMSL_TXOne_Hotfix_EN.zip
    TMSL_TXOne_Hotfix_EN (1).zip
    TMSL_TXOne_Hotfix_JA.zip
    TMSL_TXOne_Hotfix_EN_1.zip
  2. Navigate to the Trend Micro Trend Micro Safe Lock Remote Setup Tool folder inside the installation folder using the cd command.
    For example, type the following command to reach the default location:
    cd /d "c:\Program Files\Trend Micro\Safe Lock Intelligent Manager\CmdTools\RemoteAgentSetupTool\"
  3. To remotely patch or hotfix agents using the default targets file targets.csv, type the following at the command prompt:
    SLrst.exe targets.csv --patch
    The remote setup tool looks for targets in the targets.csv file. For large production environments, Trend Micro recommends that you patch or hotfix agents in batches. Run the remote setup tool separately for each CSV batch file.
  4. At the prompt, provide the password used to access the Safe Lock agent program.
  5. Monitor the progress of the remote patch or hotfix. Safe Lock writes log information directly in the CSV file (by default, targets.csv) specified in the command line argument.