Agent Upgrade Preparation Parent topic

Note
Note
The TXOne Edition installation package does not support Safe Lock agent upgrade from previous versions to TXOne Edition. You must install a fresh copy of the Safe Lock TXOne Edition agent on endpoints.
WARNING
WARNING
Before upgrading, take the appropriate action below for your installation method and installed Safe Lock agent version.
Download the latest updates from the Trend Micro Software Download Center. Go to http://downloadcenter.trendmicro.com/.

Upgrade Actions Required by Installation Method and Installed Agent Version

Installation Method
Installed Agent Version
Required Action
Settings Retained
Local installation using Windows Installer
TXOne Edition or later
No preparation needed
No settings retained
Local installation using Command Line Interface Installer
TXOne Edition or later
Manually uninstall
No settings retained
Remote installation
Note
Note
Safe Lock supports remote installation using Safe Lock Intelligent Manager.
TXOne Edition or later
Manually uninstall
No settings retained