Go to Agents in the navigation at the top of the web console.
The Agent Management screen appears.
Select one or more agents and groups.
Click Send Command and select Check
Connection.
Safe Lock Intelligent Manager automatically attempts to contact the selected
Safe Lock Agents.
Important
Intelligent Manager is unable to check the connection to NAT agents due
to a lack of direct communication.
After the connection check completes, a list of all Safe Lock Agents to which
Safe Lock Intelligent Manager was
unable to connect to displays.
Ensure that Show disconnected agents in Agent Management
is selected and click Close to display a complete list of
disconnected agents in the agent tree search results.
After determining which agents cannot connect to the Safe Lock Intelligent Manager server,
Trend Micro recommends checking the network connectivity of the disconnected
agents.
