Uninstalling Agents from Windows Parent topic

Note
Note
The Safe Lock administrator password is required to uninstall the software from the endpoint.

Procedure

  1. On an endpoint with the Safe Lock agent installed, launch Trend Micro Safe Lock Setup.
    Depending on your operating system, do one of the following:
    Option Description
    If you use one of the following operating systems:
    • Windows 10 Enterprise
    • Windows 10 IoT Enterprise
    • Windows 10 Professional
    • Windows 10 Fall Creators Update (Redstone 3)
    • Windows 10 April 2018 Update (Redstone 4)
    1. Go to Start → Settings.
    2. Depending on your version of Windows 10, locate the Apps & features section under one of the following categories:
      • System
      • Apps
    3. On the left pane, click Apps & features.
    4. In the list, click Trend Micro Safe Lock.
    5. Click Uninstall.
    If you use one of the following operating systems:
    • Windows Server 2016
    • Windows Server 2012
    • Windows Server 2008
    • Windows Storage Server 2016
    • Windows 8
    • Windows 7
    • Windows Vista
    1. Go to Start → Control Panel → Prorgrams and Features.
    2. In the list, double-click Trend Micro Safe Lock.
    If you use one of the following operating systems:
    • Windows Server 2003
    • Windows XP
    • Windows 2000
    1. Go to Start → Control Panel → Add or Remove Programs.
    2. In the list, select Trend Micro Safe Lock.
    3. Click Remove.
    Safe Lock Setup opens in uninstaller mode.
  2. After Safe Lock Setup opens, click Next.
  3. Provide the Safe Lock administrator password, and click Next.
  4. After the software is finished uninstalling, click Finish.